Terms and Conditions

Make sure you agree with the following terms and conditions because your further use and browsing of the above website studiodemertzidis.gr implies your express and unconditional consent and agreement with them.


studiodemertzidis.gr is an online e-shop selling flowers and plants at retail prices via the Internet, which belongs to Demertzidis Dion Sole Proprietorship. Konstantinos, with headquarters in Katerini and Ethni Street. Antistaseos 22, VAT number 123216228, DOU Katerinis, and No. GEMI 134396348000 which will henceforth be referred to as "THE COMPANY".

The visitor/user of the website is invited to carefully read these terms of use and to visit/use the pages/services of the "COMPANY" online store only if he/she fully accepts them. By entering this website, the visitor/user is presumed to have read the terms of use, accepts these terms and waives any claim that may arise from his visit to the "COMPANY" online store.

"THE COMPANY" reserves the right to add, modify and/or remove at any time any element and/or information included therein as well as temporarily or permanently interrupt part or all of its services without any warning at its absolute discretion.

Any invalidity of some of the terms herein does not invalidate the rest. The non-exercise by the "COMPANY" of its rights under these terms does not imply a waiver of these rights. "THE COMPANY" is not responsible for a breach of these terms due to force majeure, such as indicative extreme weather phenomena, earthquakes, floods, fires, emergency situations, etc.

The use of this website by each user is at his own sole responsibility. The content of this website does not constitute and cannot under any circumstances be interpreted as providing advice, directly or indirectly encouraging users to take any action. The evaluation of the content of this website is at the discretion of each user, who also assumes responsibility for the use of any part of it.

In case of non-acceptance of any terms of use, the use of the "COMPANY" online store is expressly prohibited


"THE COMPANY" is committed to the quality, completeness and validity of the information listed on this website, both regarding the identity of the "COMPANY" online store and the services provided by it, subject to any technical or typographical errors, which cannot be foreseen or have arisen unintentionally, or interruptions in the operation of this website due to force majeure. In particular, "THE COMPANY" is not responsible for defective products and/or untrue information regarding the goods of its suppliers and contained on this website. The relevant responsibility falls exclusively on its individual suppliers.


All the content of the "COMPANY" online store, including images, graphics, photos, plans, texts, the services provided and in general all the files of this website, except for the expressly mentioned exceptions (copyright of third parties, partners and entities) , are intellectual property, registered marks and service marks of studiodemertzidis.gr and the "COMPANY" and are protected by the relevant provisions of Greek law, European law and international conventions and treaties. The other products or services mentioned on the online pages of this website and bearing the marks of the respective organizations, companies, partner bodies, associations or publications,

It is prohibited to copy, distribute, modify, alter, compile, configure, reproduce, distribute, transfer, sell, republish, send data to another computer (upload) in any way of any information (as a whole, in part or in summary) provided on the website this site in any way or means, including sending them to the Internet or making the information available on the Internet in any other way without the prior written permission of the private enterprise "COMPANY"


The "COMPANY" undertakes to protect the personal data of the visitors/users of the "COMPANY" online store and to comply with the relevant provisions on personal data protection (Law 2472/1997 on the protection of the individual from the processing of personal data) as apply from time to time.

It is not required to provide information that constitutes personal data to navigate the "COMPANY" online store or to access its content, except in those cases where in order for a visitor/user to have access to some offers, they must first become a member of the "COMPANY" online store.

However, if the visitor/user wishes to order products and to ensure the possibility of communicating with him and more generally for the support, promotion and execution of the transactional relationship with him, he may be asked to disclose his personal information data (such as name, occupation, e-mail address, date of birth, etc.). Any personal data of the users is intended exclusively for the purpose of executing the orders and contracts that will be concluded through the "COMPANY" online store for the supply of the products. Also, visitors/users when registering for the services of the "COMPANY" online store have the possibility, if they wish, request to receive information about new products of this online store as well as about existing offers either from the company itself or from partner companies by email to their stated email address or by promotional-informative message via SMS to their mobile phone. In this case the visitor/user agrees that the data submitted to the "COMPANY" are complete, correct, true, accurate and valid and that if they change, they will inform the relevant service of the "COMPANY" so that the registration data is kept complete, correct , true, expensive and valid. If the user wishes to stop communication for promotional reasons, it is enough to visit the contact form of the "COMPANY" online store, where he can declare his relative desire at any time. Members remain solely responsible for all operations carried out under their personal password, username and account in general. Members agree to immediately notify "COMPANY" of any unauthorized use of their account and any actual and/or potential security breach. Also, members are solely responsible for careful use of their account and proper exit from their account at the end of each use. "THE COMPANY" is not responsible for any harm or damage arising from the failure of members to respect and follow this clause. By registering in the "COMPANY" online store

However, because unauthorized third parties may be able to read user messages sent over the Internet, users are advised not to email information that they wish to remain private.

Registered users, as well as those who provide their personal information on the "COMPANY" website, have the right to request and receive from the "COMPANY" the following information: a) all personal data concerning them, b) the purposes processing and any recipients, c) the correction of their information kept on file, as well as the right to object at any time to the data concerning them.

Registered users have the right to request the deletion of their data at any time and without charge, at any time by sending an email to info@studiodemertzidis.gr

The disclosure of personal data by the users of the "COMPANY" online store in the above manner constitutes acceptance of the terms of use of such data in accordance with the present. In case the user does not consent to the use of his personal data as described above, he should not fill in the relevant fields.


"THE COMPANY" makes every reasonable effort to secure the personal data of users by observing strict security measures, which at the discretion of the "COMPANY" may be changed or modified. However, users are informed that sending confidential information via e-mail services is not the most secure way of sending, as it involves risks of reading this information by unauthorized third parties.

To ensure the protection of users' personal data, the transactions of the "COMPANY" online store are protected by Alpha Bank's highest online security systems which guarantee a safe transaction environment. With this security technology, every item you enter in our e-shop is encrypted before it goes online and then the authenticity of the message and the server from which the message originated are investigated.

Finally, personal security is the password that the user gives when he becomes a member of the "COMPANY" online store. "THE COMPANY" recommends users, for security reasons, to regularly change their password and to avoid using the same and easily detectable codes.


"THE COMPANY" is against the collection of data of minors, i.e. persons who are under 18 years of age.


If visitors to the "COMPANY" online store use the communication features provided by this website to provide information other than personal data, such as for example suggestions about the website or ideas for advertisements and products as well as any other relevant information, such information, suggestions and ideas become the property of the "COMPANY" with the visitor's consent and can be used/exploited by the "COMPANY" in any way (e.g. reproduction, modification, disclosure to third parties, etc. ) for commercial or non-commercial purposes, and the visitor providing said information, suggestions and ideas waives any right to said information,suggestions and ideas provided voluntarily as well as waives any right to compensation for the use of the above material by "COMPANY".


The visitor/user of this website is solely responsible for its legal use and is obliged to refrain from any illegal act and abusive behavior as well as from the adoption of illegal practices and practices of unfair competition.

The visitor/user is prohibited from sending or transmitting through the "COMPANY" illegal material. Material that violates the rights of third parties (including intellectual and industrial property rights and rights to privacy and personal data protection) and/or is false, inaccurate, threatening, abusive, offensive, vulgar, violent, defamatory or incites to criminal charges is considered as such. deeds. Visitors/users are also prohibited from harming minors in any way, forging or otherwise altering user/member identifiers with the purpose of misrepresenting the origin of content transmitted through the "COMPANY", posting, Publication, sending or using any other means for the installation of any unsolicited advertising or other content related to the promotion of products or services or third-party websites, the sending of unsolicited and unsolicited e-mails by the recipient and any other promotion of unsolicited content. Harassing third parties in any way is prohibited. Visitors/users agree that they will not compromise the security of this website and that they will not prevent any user from accessing this website. Use of the website for illegal purposes entails civil and criminal penalties. The visitor/user agrees and accepts that the "COMPANY" bears no responsibility for material with the above characteristics,

The user/member understands and accepts that by using the services of the "COMPANY" he may be exposed to offensive, immoral or illegal content.

In case the "COMPANY" is notified that any content causes moral harm or other damage to a third party, it reserves the right to immediately proceed with the deletion of this content and at the same time to suspend the operation of the account of the user/member, who violates the terms of the present. "COMPANY" states that it will cooperate with any law enforcement or judicial authorities so that the identity of any user posting or transmitting such material or information is disclosed.

Visitors/users undertake that the information they submit to the "COMPANY" is complete, correct and accurate, that they comply with the rules of Greek Law and especially with the provisions of the telecommunications legislation, that they refrain from any illegal and contrary to morals use of the "COMPANY" and that they do not infringe any kind of third party rights and, in particular, personal privacy.

In the event that a visitor/user causes technical damage to the website or the systems that transmit the website to the visitors/users, he is responsible for any damage resulting from said damage and undertakes any cost to repair the damage.

Also, the visitor/user of the "COMPANY" understands and accepts that he retains the sole responsibility to indemnify the "COMPANY" and its partners for any legal dispute arising between him and third parties due to the content he makes available for posting, publication or other transfer through the services of the "COMPANY" as well as in the case of inaccurate entry of information during registration or updating of information and more generally in the event of any violation of these terms of use.


The visitor/user understands and accepts that "COMPANY" reserves the exclusive right, without any prior notice, to terminate his/her use of access codes to its services and/or to terminate the availability of its content to visitors/users it deems that they have violated the letter and spirit of these terms of use. The "COMPANY" bears no obligation towards the visitor/user for the above interruption or for any claim related to the above interruption.


The "COMPANY" is not responsible towards its customers/users for any damages that may arise from the execution or non-execution of their order (except for the cases of paragraph 13 "Product Returns".

The "COMPANY" reserves the right to deliver the goods in cases of force majeure.

The "COMPANY" cannot provide any guarantee for the availability of the products, but it guarantees timely information to end consumers about their unavailability.

The "COMPANY" is not responsible for any form of damage suffered by the visitor/user of the pages, services, options and contents of the "COMPANY" online store, which he/she does on his own initiative and responsibility (e.g. indicative but not limited which is due to illegal acts of third parties such as interception or decryption of codes and data, spreading of viruses during use of the website or reproduction (download) of elements of its content, problems that may occur during the use of computers (e. .eg data loss etc) etc). "COMPANY" is used as is, without warranty expressed or implied and subject to availability. THE COMPANY" makes reasonable efforts to maintain and make available its content. Nevertheless, the users accept that the "COMPANY" is entitled to modify and/or temporarily or permanently interrupt all or part of it with and/or without notice to the users, since the availability may be affected by the equipment of the users, from other communication networks, from the large number of people trying to use the "COMPANY" online store at the same time or from other causes. Therefore, the "COMPANY" bears no responsibility for any type of damage (positive, consequential, negligent, intra-contractual or otherwise) arising from the inability of users to access it, the cessation of all or parts of it, the delay, non delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors. In any case, the "COMPANY" reserves the right at any time to temporarily or permanently stop the operation of all or part of it for reasons of maintenance or upgrading or for any reason.

"COMPANY" does not warrant that the pages, services, options and contents will be provided without interruption, without errors, that this website will be secure, that errors will be corrected on this website, or that the server that makes available the "COMPANY" online store is free of viruses or other harmful elements. The cost of possible corrections or services is assumed by the visitor/user and in no case by the "COMPANY".


The "COMPANY" may use cookies to identify the user. Cookies are small text files, which are stored on the hard drive of each user, they do not take notice of any document or file from the user's computer and are used only to facilitate the user's access to specific services, for marketing reasons as well as for statistical reasons, so to determine the areas in which "COMPANY's" services are useful or popular. The user can configure his server so that he does not receive cookies, either in general or on a case-by-case basis. In this case, the user cannot have further access to these services.


The "COMPANY" may contain links to other websites. The interconnection of the "COMPANY" with other websites through links is made only for the convenience of visitors/users. These websites are not under the control of the "COMPANY" and therefore the "COMPANY" is not responsible for the availability, content, privacy policy, quality and completeness of their services. The "COMPANY" is not responsible for any direct or indirect damage to users/visitors, resulting from the use of the possibility to connect to another website through links or from the use of data and information contained in any similar website. Therefore, for any problem arising during their visit/use, the visitor/user must contact the respective websites and pages directly, which bear full responsibility (civil and criminal) for the security, legality, validity of content of their websites and the provision of their services excluding any liability. The "COMPANY" should in no way be considered to endorse or accept the content or services of these websites and the pages to which it refers or is linked to them in any way. the validity of the content of their websites and the provision of their services excluding any liability. The "COMPANY" should in no way be considered to endorse or accept the content or services of these websites and the pages to which it refers or is linked to them in any way. the validity of the content of their websites and the provision of their services excluding any liability. The "COMPANY" should in no way be considered to endorse or accept the content or services of these websites and the pages to which it refers or is linked to them in any way.


Product returns charged by "COMPANY"

Does the customer have the right to return the products purchased from this online store at the charge of "COMPANY", in the following cases?

1. If wrong products were sold due to the fault of the "COMPANY" (error in order receipt, invoicing, shipping, etc.). In this case, the customer may either not accept to receive the product in the first place or request its return. Returned products must be in perfect condition, sealed, complete and undamaged. The packaging of the product should be the one that normally accompanies the product and be in excellent condition.

2. If products of poor quality were sold due to the fault of the "COMPANY" (damaged in transit, with poor packaging, DOA, etc.). In this case, the customer must not accept the receipt of the product and contact this online store. In case the customer accepts to receive the product, the "COMPANY" will not accept any return and therefore will not make a replacement. In addition, if the customer does not return the product then, a new product will not be sent and the customer will have to make a new order/purchase. The product must be returned in the condition it was delivered.

In both of the above cases, the maximum return period cannot exceed fourteen (14) calendar days from the date of receipt.

Product returns at customer's expense.

The customer reserves the right to return the products he purchased, free of charge and without the obligation to communicate the reason for which he wishes to return the products, within fourteen (14) calendar days from the date of receipt. In this case, he is charged with the direct cost of returning the products. Returns will only be accepted if the products that the customer wishes to return are in the exact same condition in which they were received, i.e. without having been unsealed or tampered with. The customer should fill in and send to the "COMPANY" the relevant withdrawal form that he will find on this website within the above deadline.

In the event of a return of the products, the refund corresponding to the products ordered by the customer will be completed within 15 days from the date the "COMPANY" receives the returned products. The refund can also be made by crediting the customer's bank account, which he will notify the "COMPANY" in time and in writing.


In any case of returning products, the customer is obliged to deliver the products intact and in excellent condition and all the documents that accompanied the product (e.g. VAT, Retail Address, marketing material or any other promotional material, etc.).


The "COMPANY" does not provide any guarantee neither for the quality nor for the suitability of the products sold for any specific purpose, nor does it guarantee the safety and protection of the users of these products. Such guarantees are provided, if provided, only by the manufacturers and the customer must be informed about this from the product packaging. Any telephone update made by the "COMPANY" regarding manufacturers' warranties is simply for the convenience of the customer and in no way constitutes a guarantee of the "COMPANY".



Orders are accepted and orders are shipped only within Greece. Shipments are made every day (except Saturday - Sunday and holidays) between 9.00 am-3.00 pm.

The various product offers displayed in this online store are valid while stocks last.


The listed prices are the final prices, i.e. including VAT. The "COMPANY" reserves the right to change prices without prior notice to customers. In any case, however, the customer at the time of receipt of the product he ordered will pay the price, which was indicated at the time of the order.

Order Completion / Confirmation

Upon completion of the order, the customer will receive from the "COMPANY" via email and/or by phone the confirmation and the order number.

Cancellation of order

Before completing the order, during the online process of the order, the customer can click on the corresponding "Cancel" field and thus automatically cancel his order.

Modification of the order

After completing the order, changes can be made if requested within 1 hour.

Product Availability

In the event that a product ordered by the customer is not available, then the "COMPANY" will contact him via email and/or phone, within a reasonable period of time from placing the order, to inform him of when it is likely to be delivered . If the customer considers that the time period of receipt of the product does not satisfy him, he may withdraw the order of the product in question, while any other order may be carried out normally.

Order tracking

The "COMPANY" provides the customer with the possibility to monitor the progress of his order, through the informative emails he receives every time his order changes stage. Also, at any time, the customer can enter the "My Account" field and enter their passwords (username and password) in order to be informed about the status of their order.

Products delivery

In the event that the purchase was made by credit card for the assurance of the holder thereof, the delivery of the products is made only to the buyer, who must receive his order in person by showing his original ID or passport and his credit card. It is prohibited to receive the order from a third party unless the buyer authorizes a third party in writing. And in the case of a written authorization, the authorized person should present the above documents in order to complete the delivery of the products made by credit card.

Delivery time

Delivery takes place no later than 7 days from the day of the order and depends on the availability of the products. In exceptional cases and if the customer has been previously informed, the delivery time may be extended.

Delivery method

The products are received exclusively through a courier company.

Shipping/COD costs

Regardless of the payment method (via credit card or cash on delivery), any shipping and cash on delivery management costs are borne by the customer-buyer in any case and are paid by the latter to the employee of the transport company upon delivery-receipt of the products.

The shipping costs for the whole of Greece are calculated based on the weight of the products. There may be a difference in fees in case more than ONE transport company is offered by our online store. From time to time we may also offer discounts on Shipping Charges.



The "COMPANY" online store accepts Visa and Mastercard credit cards, Maestro, American Express, Diners, Masterpass electronic wallet.

For purchases made by credit card, the customer should follow the instructions found in this online store. In the order form he will find, he will have to fill in the number and expiration date of his credit card. The debit of the credit card is carried out after checking and certifying the data and its validity. The customer is solely responsible for the correct recording and truthfulness of the credit card details.

In any case of purchase, the buyer must also be the owner of the card used for the transaction.


The customer pays the employee of the transport company, who acts on the order of the "COMPANY", by delivering the order to his place.

In both payment methods there is the option of issuing either a retail receipt or an invoice.

An invoice is issued to companies and to self-employed professionals, as long as they fill in the following information during their order: company name, VAT number, DOU and profession for self-employed people.


The customer can choose to pick up the product he ordered from the company's physical store in Katerini, Eth. Resistance 29 after calling 2351036736. The products will remain available in the store for an additional period of up to 5 working days from the pre-agreed (by phone) receipt date. Collection from the store is paid exclusively in cash.    


The customer can pay for his order through a bank deposit at the cooperating banks in Greece, such as Alpha Bank, or by transfer through another bank. The process of sending the Order will start the moment we confirm the amount paid in our account, which means that if the deposit is made from a different bank, we will have to wait until it appears to us, while from the same bank the transfer is usually immediate .

After depositing money, please contact the accounting department by phone at 2351036736 or email us the proof of deposit at info@studiodemertzidis.gr.


The delivery of the products is done by cooperating courier companies, to which the "COMPANY" forwards the users' personal information, such as name and shipping address, so that the delivery and execution of the orders becomes possible.


The order may be delayed for the following reasons:

1. The product has been delayed by our supplier. In this case, the "COMPANY" will contact the customer to ask if he wants the order to be delivered without this product or to propose an alternative. This item will be shipped to the customer upon receipt in our warehouses.

2. The product has already been discontinued and is not available. In this case, the "COMPANY" will contact the customer to provide him with an alternative solution.

3. During periods of extreme weather or strikes as well as in case of force majeure, which may affect the transport and delivery of the customer's order. In this case, the "COMPANY" will contact the customer as soon as possible, in order for the latter to state whether he wishes to complete the order under these conditions.

4. In the event that telephone and/or email communication with the customer is impossible (if, for example, there is a problem with the order, either in relation to the product or in relation to its payment) because e.g. the customer details you entered are not correctly updated.


The present terms of use and the use of the "COMPANY" website are governed by Greek Law, by the applicable European Union legislative provisions and by the relevant International Treaties. In the event that any of these terms and conditions were to be deemed invalid or voidable, such invalidity or voidability shall not affect the validity of the other terms. Competent for the resolution of any dispute that may arise from the use of the "COMPANY" website or regarding the interpretation or application of these terms of use or arising from them are the Courts of Veria.


For any clarification related to the "COMPANY", users can call 23510 34970 or contact the "COMPANY" at the email address info@studiodemertzidis.gr